Shipping policy
At PurePaw™, we aim to deliver your order quickly and reliably throughout the United Kingdom.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
Delivery Times
We currently ship exclusively within the United Kingdom.
Estimated delivery time:
1–7 business days
While most orders arrive within this timeframe, occasional delays may occur due to carrier operations, weather conditions, or other factors outside our control.
Shipping Costs
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (when available).
Please allow up to 24–48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing an order.
PurePaw™ cannot be held responsible for orders delayed or lost due to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or if you experience a delivery issue, please contact us within 7 days of delivery.
Include your order number and any relevant photos so we can assist you as quickly as possible.
Contact Us
If you have any questions about shipping, delivery, or tracking your order, please contact us:
PurePaw™ Customer Support
Email: purepawshop.support@gmail.com
Website: purepawshop.online
We aim to respond to all customer inquiries as quickly as possible and are always happy to help.